Whether you’re introducing new tech, new ways of working, new structures, M&A, brand refreshes or planning for the future, change is always going to come with many challenges. 

It won’t be a smooth or straight path. But you’re not alone.

We work collaboratively, as honest brokers who tell you what you need to hear, rather than what we think you want to hear.

Our Services

1. Readiness: Setting Up for Change Communication

You’re planning major change and want to be prepared — structurally, reputationally, and operationally — to communicate well.

We assess your readiness, identify gaps and help you build the structure needed to deliver effective communications. We also bring a behavioural lens to this stage — helping you identify resistance, what beliefs may need shifting, and how to lay the foundation for communications that drive real change.

What we deliver:

  • Organisational map with key gaps, friction points, and practical fixes

    We do this using our

  • COMU Diagnostic: An audit of roles, systems, behaviours, and communication infrastructure

  • Communications Risk Toolkit: Stakeholder-specific risk mapping and early-warning systems

  • Change Prioritisation Framework: A triage system for managing comms volume and pace

When to use: Before launching large-scale change or when communications responsibilities are unclear or stretched.

2. Planning: Building the Communications Strategy

You need to tell the change story — clearly, consistently, and credibly — across a range of audiences.

We work with you to define the core message, map your audiences, and create a strategy that aligns with your change goals. We don’t just build messaging — we shape narratives. Stories that resonate, connect emotionally, and give people something to believe in. And because we understand behaviour, we design communications that help people engage.

What we deliver:

  • Communications Strategy: Objectives, channel integration, stakeholder mapping

  • Messaging Framework: Core narrative, messaging pillars, audience-specific sets using storytelling methodologies

  • Governance Models: Who owns what and how decisions flow

  • Planning Tools: Templates, measurement models, reporting rhythm

When to use: You’re about to communicate a major change, and need to get leadership, channels and content aligned.

3. Delivery: Supporting Rollout and Execution

You’re actively delivering change and need support with announcements, leadership visibility, and staff engagement.

We provide hands-on support for planning, content, campaigns and leadership engagement — ensuring messaging lands and is reinforced at every level. We also focus on embedding behavioural reinforcement into every moment — from leadership visibility to team cascade and two-way channels. Change is absorbed in what people see, hear and do — we help make that consistent.

What we deliver:

  • Comms Roadmaps: Sequencing, messaging, and timing

  • Content Creation: Toolkits, FAQs, scripts, announcements, intranet packs

  • Leadership Enablement: Briefings, coaching, cascade support

  • Feedback Mechanisms: Pulse surveys, listening channels, insight tracking

When to use: You’re preparing a high-visibility change, campaign, or launch — or need to scale leadership comms fast.

4. Strategic & On-Demand Support

You need a trusted partner to advise, plan or deliver at speed — or step in during a high-risk moment.

We act as an embedded extension of your team or senior advisor on call. We bring structure, calm and clarity — and the ability to pivot fast while keeping the story and strategy aligned.

What we deliver:

  • Advisory for high-stakes announcements

  • Embedded support during peak delivery

  • Real-time insight and narrative refinement

  • Responsive help with comms under pressure

When to use: Unexpected change arises, internal bandwidth is limited, or you need expert support fast.